What Can ITS Do for You?
With technology becoming more essential in today’s society, students are starting to own more mobile devices and learning about different software for computers. Oftentimes, students and faculty will run into problems with their device or use software they aren’t very familiar with. However, many students do not realize the extensive technology support USC Upstate offers with their Information Technology and Services department.
The ITS support desk is open 70 hours a week for students who have questions or problems with their devices. Students can contact the ITS desk by phone, through email, or come by the office in the Administration Building for walk-in support.
Luke VanWingerden, director of Client Services, says students often feel they need to come into the office to fix any problems with their software. VanWingerden explains this is not the case. ITS has a program called Log Me In 123 where, with permission from the device owner, the technicians are able to access the owner’s computer while talking with them on the phone. This allows ITS to fix a software problem without the student even stepping foot in the office.
VanWingerden says for the past two years he has been trying to get involved with as many University 101 classes as he can, and speak with them about services offered by ITS.
“I think we aren’t doing the university justice if all we are is that red, bat phone that people pick up and say, I’ve got a problem,” VanWingerden said.
VanWingerden is an active member for the QEP program at Upstate as well as the BYOD program. With these two programs, technology use on campus continues to grow making the ITS department even more important.
The department is a certified dell repair center. Any student owning a dell computer under warranty is able to bring their computer to ITS and they will be able to fix it for free.
ITS also offers several free services including SpartanGreenSky software, Office 365, anti-virus software, and the $25 printing credit students receive per semester. Offering these services allows students to have all their software and program needs.
The department also has 100 loaner laptops that students, who do not own a device, are allowed to checkout to use for their classes. This year the department added 45 other devices for students to checkout including 25 iPads, 10 android tablets, and 10 Windows 8 tablets.
The ITS department allows students to get the best experience by using and these services and learning about technology devices, as well as the advanced software programs offered by the college.